Getting help
For a supported deployment, use the contact channels published with its release and access instructions. This documentation baseline does not establish a verified public support or security-disclosure endpoint.
If you are participating in a guided demonstration, use the contact through which the team arranged your session.
Get useful help
| Question | Include |
|---|---|
| Deposit or withdrawal is pending | Network, transaction IDs, current outpoint and last completed stage. |
| Debt or collateral looks wrong | Ethereum account, public transaction references and the block/state being displayed. |
| Signing request is unclear | The action, public transaction contents and what differs from the expected outcome. |
| Integration question | Deployment/source version and the public contract or transaction involved. |
Never send a seed phrase, private key, secret nonce or unredacted secret-bearing logs to support.
Security reports
Report a suspected vulnerability privately through a verified team channel. Include a concise description, affected version and reproduction steps using test assets where possible.
A public issue or chat is not a substitute for a monitored disclosure channel. The production release must publish that channel before public onboarding.
Read first
FAQ covers common questions. Verify your position explains the records useful for troubleshooting, and Trust assumptions explains the security boundaries.